Rental Policies

Our Rental Policies

Rain Policy Cancellation due to inclement weather must be made at least 24 hours before the day of the event. Once our trucks are en route to the event, full payment is due rain or shine. We will always do our best to accommodate our clients if activities are postponed due to rain, but once we are at the event, full payment is due. Electricity Policy It is the client's sole responsibility to provide sufficient electricity to support the rented items. Because of the large amounts of power that many items require, we strongly suggest the rental of generators. We can provide generators for an additional cost of $75.00 each. If you require a generator, we must be notified given 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us in our trucks. Deposits We require a 50% non-refundable deposit to secure a reservation. In the event of cancellation, the deposit will be applicable for future bookings, but it will not be refunded unless a previous arangement has been agreed upon. Payment Options We accept deposits in the form of check, cash, credit/debit card, or money order. The balance is due on the day of event & must be in the form of cash, check, credit/debit or money order only. There will be $50.00 service charge for any returned checks. Payment Procedures There are many times that we have equipment booked back to back, therefore we are on a fixed schedule. In the interest of assuring prompt set-up and take down, the balance due on the day of the event is due at the beginning. Any refusal to pay at the begining of an event may result in non setup and/or operation of equipment. Emergency Numbers Our normal office hours are 9:00 a.m. to 5:00 p.m., Monday through Friday. In the event that you require immediate assistance for a day of event EMERGENCY ONLY please call 443-786-5582.